Complaints And Feedback
It is our duty of care to ensure that our services and practice are sound, by meeting your expectations and ensuring our duty of care at all times. whether you wish to compliment, make a complaint or provide feedback of any sort, we need to hear from you to improve our services and systems.
This policy applies to our NDIS participants and their families as well as our staff or another person involved with RLC community services.
Please note that complaints that are not cover in this policy include:
- Child abuse and Child Safety Policy and Procedures.
- Equal Opportunity and Anti Bullying Policy and Procedures.
Compliment refers to information given to RLC by the group of people mentioned above concerning positive feedback, praise and encouragement or gratitude with service received.
Complaints refers to information given to RLC by the group of people mentioned above about services received that did not meet the expectations or were unsatisfactory provided.
Feedback refers to information given to RLC by the group of people mentioned above to create opportunities to reflect and put in place a plan of action to improve services.
How To Lodge A Complaint
We encourage everyone to put their complaint, compliment and feedback in writing and email to us firstname.lastname@example.org
Talk directly to us by contacting Customer Care Services on (03) 9001 6928