RLC organisational structure is defined by our open culture and clearly reflects the individual and person centred nature of the services we provide. The style of management and the systems and procedures we have developed ensure our services all focus on this key element, enabling us to improve choice and continue to deliver excellent services. This is clearly expressed in ‘Our Values’, which contain a list of RLC Promises and expectations made to the people we provide services for and our staff.

Roles and responsibilities within RLC are clearly defined to ensure both effective decision-making and accountability, ensuring the implementation of policies and procedures is efficient, while keeping senior management close to the point of service delivery. This has resulted in a flattened hierarchy of only six levels from front line Support Worker to Managing Director.